Periodic inspection, lubrication, adjustments , safety testing and cleaning of your heating and cooling system keeps it working at top , trouble-free efficiency. Finding the best HVAC company can be a tough and confusing task.Many are more interested in selling high profit services or new units than fixing a problem.
It is not easy to know if the San Antonio air conditioning repair service company you got in touch with is in in business to assist the client by getting the most out of current equipment or take advantage of the situation by hard selling extra equipment or new units that may not be needed.
First check with friends to see what experience they have had with Air Conditioning Repair companies. Next take a look at your local BBB may be helpful to avoid those with serious customer service problems. Of course the BBB is a private company in the business of selling expensive memberships to local business owners. Usually small air conditioning repair companies can’t afford the high per year fee so don’t expect everyone to be a member. Of course even non members who receive complaints will be listed in the BBB database.
What I suggest is to look for is a business that does not pay commissions to their service people. This is an incentive used to increase the price and profit margin. Many only care about extra gross sales and repair is almost an afterthought.While none will advertise that they pay commissions it is common for larger companies with massive service fleets. This makes it easier to to afford since each service person is responsible to sell enough to pay their personal salary plus additional profit for the company.
Smaller A/C companies can take advantage of low operating cost  and offer free estimates or low cost service calls without high pressure selling. They can profit from staple repairs because they don’t have a large staff, office and managers to pay.
I would also ask for proof of insurance. Any quality service company will have available a copy of their policy which will protect you in case of injury or property damage. Yes, an uninsured person working on your property can sue you if they get injured. This is a serious matter and should be on top of your list. Feel free to call the insurance company to verify that the insurance coverage is still in place.
Product photography provided by San Antonio product photographer Jeff Truitt.
